1. Overview

AnsChat offers a 7-day free trial before any paid charge is required. When you upgrade to a paid Growth subscription, billing is processed by Dodo Payments and your subscription renews automatically every month until canceled. This Refund Policy explains when a paid charge is eligible for a refund.

2. No-Questions-Asked Refund Windows

Eligible charges may be refunded without additional justification.

Within 48 hours of a paid upgrade or renewal: a charge is refundable if you request the refund within 48 hours and your usage since that charge is below 10% of the included monthly allocation.
Within 7 calendar days of a paid upgrade or renewal: a charge is refundable if no meaningful platform resources have been used after the charge. This includes zero billed message usage and no material consumption of storage, website-page capacity, or other metered product resources.

3. How Usage Is Evaluated

Refund eligibility is measured from the time of the most recent paid charge. AnsChat may review product usage including message volume, storage consumed, website pages processed, bots created, and similar metered activity to verify whether the 10% threshold or zero-usage condition has been exceeded.

4. Non-Refundable Situations

Refund requests submitted after the 48-hour or 7-day eligibility windows described above.
Charges where usage after the charge exceeds 10% of the included monthly allocation.
Charges where any material platform resources were used and the request is made after 48 hours.
Accounts suspended or terminated for abuse, fraud, chargeback misuse, or Terms violations.
Fees, taxes, or amounts that are non-refundable under applicable law or imposed by third parties.

Except where required by law, refund requests outside these rules will be denied.

5. Canceling Future Charges

You can cancel your subscription before the next billing date to prevent future automatic charges. If you cancel, your paid access remains active until the end of the current paid period unless otherwise stated in your account.

6. How To Request a Refund

Email [email protected] from the billing email address on your account and include your account email, charge date, and refund request. If your request is eligible, the refund will be processed back to the original payment method through Dodo Payments.

7. Related Policies

This Refund Policy forms part of our Terms & Conditions. For details on how billing and account data are handled, please review our Privacy Policy.