Agent Analytics
Deep dive into specific agent performance.
Metrics Breakdown
- Sentiment Score: Calculated using NLP analysis on user messages.
- Scale: -100 (Angry) to +100 (Happy).
- Leads per Agent: Total leads captured specifically by this agent.
- Messages Count: Total exchanges (User + AI).
Update Frequency
Analytics data is near real-time (approx. 5-minute delay). Complex aggregations (like sentiment trends) are calculated hourly.
Was this page helpful?