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DocsAgentsAgent Analytics

Agent Analytics

Deep dive into specific agent performance.

Metrics Breakdown

  • Sentiment Score: Calculated using NLP analysis on user messages.
    • Scale: -100 (Angry) to +100 (Happy).
  • Leads per Agent: Total leads captured specifically by this agent.
  • Messages Count: Total exchanges (User + AI).

Update Frequency

Analytics data is near real-time (approx. 5-minute delay). Complex aggregations (like sentiment trends) are calculated hourly.

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